Privacy Policy

Your privacy is important to us. It is Maylr’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://wearemaylr.com/, and other sites we own and operate.

Maylr is made up of different legal entities, namely Maylr Ltd (CRN: 12565216) and Maylr DPO Ltd (CRN: 13815703), and different trading names, namely The Digital Press Office and Luxury Mailer Box. This privacy policy is issued on behalf of Maylr’s Group so when we mention ” Maylr “, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in Maylr Group responsible for processing your data.
We keep our privacy notice under regular review to make sure it is up to date and accurate. This policy was last updated on 4th December 2023.

We are a limited liability company and are the data controller for the purpose of the Data Protection Act 2018. We are registered in England and Wales under company number 12565216 and have our registered office at Unit A8 Chaucer Business Park, Kemsing, Sevenoaks, England, TN15 6PW.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows

Identity Data

first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data

billing address, delivery address, email address and telephone numbers.

Financial Data

bank account and payment card details.

Transaction Data

details about payments to and from you and other details of products and services you have purchased from us.

Technical Data

internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data

preferences, feedback and survey responses.

Usage Data

information about how you use our website ((https://wearemaylr.com) (“Our Site”),
products and services.

Marketing and Communications Data

your preferences in receiving marketing from us and our third parties and your communication preferences

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) without your consent. Nor do we collect any information about criminal convictions and offences.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website

Direct interactions

You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. You may provide us with this information when:

your preferences in receiving marketing from us and our third parties and your communication preferences

Automated technologies or interactions

As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details

Third parties or publicly available sources

We may receive personal data about you from various third parties such as analytics providers or publicly available sources such as:

We may most commonly collect, hold and use information for the following purposes:

to ensure that content from Our Site is presented in the most effective manner for you and for your computer;
to provide you with information, products or services that you request from us or which we feel may interest you, where you have
consented to be contacted for such purposes or where we have a legitimate interest for contacting you;
to allow us to tailor our website to the needs of our clients;
for marketing purposes;
to carry out our obligations arising from any contracts entered into between you and us;
to allow you to participate in interactive features of our service, when you choose to do so; and
to notify you about changes to our service.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you are an existing client, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous service provided to you.

If you are a new or prospective client, we will contact you by electronic means only, where you have consented to this or where we have a legitimate interest for contacting you.

Disclosure of Your Information

We may disclose your personal information to any body corporate, limited liability partnership or partnership that is associated with us. We may also disclose your personal information to third parties in any or all of the following circumstances:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets; or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements; or
to protect the rights, property, or safety of our business, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will put in place commercially acceptable security measures to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security. Any transmission is at your own risk. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as reasonably necessary to fulfil the purposes we collected it for. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, tax or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13..

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy. You have a right to request details of the countries the data is being transferred to, and the details of the safeguards we have put in place.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website and the services we are providing to you may be affected. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

You retain the right to request details of any personal information we hold about you.
At any time you may contact us to withdraw your consent in respect of our processing of your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your application and, subject to our retention policy, we will dispose of your personal data securely.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
You have a right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing.
You have a right to request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
You have the right to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. We set out below some of the rights you have in relation to the personal information we are processing:

Use of Cookies

Please see our cookie policy for details on our use of cookies.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Contact Us

For any questions or concerns regarding your privacy, you may contact our DPO via our contact form.